July 17, 2006

Customer Service, ISN'T

Since when did it become acceptable for a company to respond to a customer's inquiry with "please call me back when I'm in my office"

While researching my new company, I have called several businesses with whom I wanted to establish a vendor relationship, and many of them are responding to my requests with emails that say something like, "I'm in my office between 9am and 5pm, please call me during that time."

NO, silly, I sent you an e-mail asking for more information, so if you're not going to send me the information, I expect YOU to call ME.

Who is training salespeople these days?

>SIGH< I am trying to console myself in that anyone who works for me will understand that the customers pay US money to do business with us, and we have to earn it. Our customer service wouldn't even have to be that good to surpass our competition.

...and that's hardly a secret to success. frown!

1 comment:

  1. That's really odd ... why can't they just wait until they are in the office and then respond to the e-mail?

    Or, if they want you to call rather than e-mail, why provide an e-mail address at all?

    You're right, that's a strange way of doing business. If someone wants to purchase something from you, why make it hard for them to do so?


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